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2.6

I experienced the worst customer experience of my life at the red wing store located at South Side Plaza in South Portland Maine on May 13, 2015. I arrived at the store 5-10 minutes before 5 PM and the store manager had posted the "closed" sign on the door for 5 pm.

I knocked on the door and asked the clerk if I could buy a pair of boots as it was not yet 5:00. I was let into the store and was immediately confronted by the store manager, Phil Berard, who said that if in knew my style and size already, then the would serve me. Mr. Berard indicated that he did not get paid beyond 5 pm and needed to close the cash register on time due to long hours and unpaid overtime.

After given permission to help me, the shoe salesman did a good job at finding my customer account record of many years, the correct style and size and fitted me with new shoes, for which I paid $216.28 cents. I am grateful for the shoe salesman's courtesy. But during the time that I was paying for the shoes, Mr. Berard was abusive to me, speaking in a loud voice that he was over worked and disputed the fact that he had closed the store 5-10 minutes before closing time.

Mr. Berard also indicated to me that there is a "do not sell" note in my customer profile, insinuating that I was less than a good customer. After being a loyal customer to this red wing shoe store for more than 20 years, purchasing many pairs of shoes and returning none, the "do not sell comment" claim does not ring true.

WARNING: Red Wing shoes are excellent, but DO NOT shop at the South Side Plaza Mall Red Wing Store!!! I, FOR ONE, WILL NEVER ENTER THIS STORE AGAIN!!!

Reason of review: Poor customer service.

Red Wing Shoes Pros: Product quality.

Red Wing Shoes Cons: Customer service, Employees.

Location: Portland, Maine

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