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1.1

We bought boots on 1-7-18 after you discontinued the boots we’ve been buying for years. The boots we usually buy last 3-4 years and we’ve always been very happy, loyal customers.

Well, 8 months later and the soles of the new boots are cracked and trash ... we take them back to the store and we are told they have a 2015 date in the tongue ????? Really - how do we know to look in the tongue of the boot to know when it was made ?? We expected to have bought a new, great quality boot- not a 3 yr old boot that’s been sitting in your stock room !!!

The manager says she can’t help us ... the date on the tongue is 2015 - the receipt is from 1-7-18 .... it’s our problem .... this is unacceptable and *** me off !!

We pay 250.00 for a pair of boots that have been in your stock room for 3 years and should’ve been clearance at this point - my husband is an operator - he is in a seat 90% of the day which means very little wear and tear on these boots - red wings usually last him 2-3 years - no these they are trash !! How do you have stock that’s 3 years old and selling as new and no this was not a display either !! He had been faithful to you all for 15 years but I promise if this isn’t fixed we will never buy from red wing again and will tell everyone how your service works and to always ALWAYS CHECK THE TONGUE OF THE SHOE FOR THE DATE OF PRODUCTION !!

This is very poor service and quality from you all !! I have pictures and receipts.

Location: Brandon, FL, USA

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