Red Wing Shoes
Reviews and Complaints
Pissed off
- Good pricing
- Customer service
Preferred solution: Give a pair of boots that are new and have the toes rhino lined
User's recommendation: Don't buy here
Help with getting my money back
User's recommendation: Yes I would definitely recommend them
Complaint
Bad service
Preferred solution: Give me my money back
User's recommendation: Bad services
Poor service
Defective soles on a pair of 606 boots
May 5 2020 I purchased a pair at a distributor location according to the sign in the window where I had purchased 202 boots for many years, After wearing them around 11 times I felt like something was
stuck to the bottom and found the supersole had turned soft and coming apart. I returned them to the store of purchase who told me
they were no longer a distributor for red wing and I needed to take them to a company store.
On 9-22-2020 I did just that and was told date code showed they were 11 years old at time of purchase.The manager contacted factory explaining the problem as i listened.
I was told he would be issued a credit and I could pickup a new pair 9-25. When I arrived to pick them up I was told headquarters said
I had to take a picture of boot issues and submit it directly for evaluation.
This was the biggest bunch of bull ever and I explained to the manager I had been buying 202 boots for as far back as I could remember and only purchased 606 boots because 202's were no longer being made and not in stock. I WILL NEVER PURCHASE OR ADVISE ANYONE TO DEAL WITH RED WING AGAIN !!
Preferred solution: At this time I am not interested in dealing with Red Wing
User's recommendation: stay clear and confirm date code if you do not
Hunting boots manufactured mistake
User's recommendation: Not a reliable product
Store rules
Preferred solution: no comment
Red Wing won't repair or replace the work boots
I purchased a pair of work boots last Oct or Nov 2019. After buying the recommended inserts and a pair of socks, I paid over $300.00 that day.
The boots alone were over $200.00. This summer I noticed the tread was wearing thin as I could feel rocks come through and some stitching was coming loose. I took them into the West Valley UT store to have them repaired or replaced as I was told they had a year warranty on them. I was told by the associate that the stitching would be repaired under the warranty BUT the tread could NOT be resoled as this particular boot (the only one in your inventory) has the sole glued instead of stitched therefore it can't be repaired.
Why wasn't I told this was an issue when I bought them and why won't they be replaced if they can't be repaired? I'm very disappointed in the results I got from the store. I went to red wing as I've had a pair of boots in the past that were very good quality.
Now, you don't stand by your product because the manufacturer used glue instead of stitching and this is the ONLY style that has glue used on them? This is ridiculous to me and if I don't get a replacement, I will never buy from you again and will pass on the lack of customer service I received from Red Wing.
- Comfortable
- Good service from sales associate
- Good quality in past purchase
- Soles wore thin before one year
- Company will not replace when they say it can not be repaired
Preferred solution: Full refund
User's recommendation: Too expensive for the quality.
Boots are leaking and coming apart
Shoes size
SOLES FALLING APART
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Smyrna, GeorgiaStore not open when it should be
Preferred solution: Deliver product or service ordered
Unpleased
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy RED WING BOOTS !!!!!!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fairfield, CaliforniaRed Wing slippers Poor Construction
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy slippers from Red Wing
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Red wing not responding. To any inquiries either email or phone...nothing. Either ship my product and communicate or return my money